Taxpayer registration, without the wait
Led a complete redesign that replaced mail-based verification taking up to 10 days with real-time authentication, partnering directly with the client to validate requirements and guide implementation decisions.
Coordinated 10+ testers across 300+ scenarios and demonstrated the system to multiple tax commission departments.
Verification time
10 days
to real time
User satisfaction rose from 3 to over 4.5 stars.